A valid device ID or serial number is required to report a fault.

What do you want to do?

The device ID / serial number is invalid.
A valid device ID or serial number is required to report a fault.

What do you want to do?

Technical support / fault reports

Dear Customer,
our online-based service enables you to send us support requests and error reports at any time. This service is only available for KEMAS-equipment which is located in Germany. In case your site is abroad, please contact your local distributor!
In emergencies, please contact our service hotline: 0049 3723-6944-65

Note:
This service for technical support and error messages is only available for devices that you have purchased directly from KEMAS GmbH, Oberlungwitz. Otherwise, please contact your local distributor or sales partner!

Service

support request [?]

fault report [?]
Notice: valid device ID required

Information about the device

Device ID * [?]

# serial number [?]

KEMAS order no.

Device location

Street house no. *

Country code, ZIP code, city *

Problem description *

Please describe the problem to us as precisely as possible! The more information you provide us with, the more precisely and quickly we can respond to your request!

Device status

Selection only possible with a valid device ID

File attachments
(videos, images, TXT, CSV, PDF, max. 2 MB per file)

Information on the maintenance contract

Maintenance contract available?

yes no

Maintenance contract no.

Personal information

First name *

Last name *

Company *

Phone *

Fax

E-mail *

I have read the privacy policy and accept it.

* Required fields

Thank you for using our online portal

your KEMAS GmbH