Our service for you

 

Complete support - from the first customer meeting to ongoing servicing

Benefit from our many years of experience and know-how. You can rely on the professional implementation of your orders up to the training of users and administrators by our project management team. Our extensive service and support team is also permanently at your side during ongoing system operation. We are a partner you can rely on with certainty!

On-call emergency service between Christmas and New Year

Even during the holidays you can submit tickets as usual. Furthermore, you can find a telephone emergency on-call service for you on +49 3723 6944-65.

What can we do for you?

Ticket service Jira

  • If you already have a JIRA account from us, you can log in here

Service desk

  • Qualified staff for recording and qualifying tickets

Support hotline

  • Personal contact person at +49 3723-6944-65
  • Please have your ticket number from the incident report (Jira or service portal) and your system number ready

Technical support

  • Remote access (remote maintenance)
  • Software installation
  • On-site troubleshooting

Maintenance contracts

  • Differentiated service modules and service levels adapted to your requirements

Trainings

  • Online and on-site training for users, operators and customer's own technicians

Service partner conzept

Service partners for professional service

For excellent service, KEMAS uses its own service technicians as well as specially trained and certified service partners. This ensures fast support throughout Germany.

Service partner network

The KEMAS service partner network offers local service in further countries such as Switzerland, France, Austria, Hungary, Poland and China.

Are you interested?

Get in touch with us ...

... and let your competent contact person advise you. If you wish us to call you back, just let us know when we can reach you!

Susann-Heidecke-KEMAS.jpg

Dr. Susann Heidecke

Member of the Executive Board, Head of Projects/Service

T +49 3723 6944-700
F +49 3723 6944-44
@