Our service for you

 

We would like to inform you that we detected a cyberattack on our IT infrastructure on February 4, 2025. Personal data of employees and/or customers may have been stolen. The potentially affected data includes

  • Your business email address and telephone number, if applicable
  • First and last name of contact persons
  • The company name, street, house number, zip code and city of our customers

We are already in close coordination with the supervisory authorities to fully investigate the incident. Our IT security teams are also currently working intensively to fully restore the security of our IT infrastructure. Until then, our systems will only work to a limited extent or will be partially deactivated and therefore unavailable until further notice.

We recommend the following steps to protect your data:

  • If necessary, consult with your company's IT security officers.
  • Be alert to suspicious emails or calls that may be trying to obtain additional information from you (phishing).
  • Check your accounts regularly for irregularities.

We are sorry for the inconvenience caused by this incident and thank you for your understanding and patience. If you have any questions or require further information, please do not hesitate to contact us.

E-mail: isb(at)kemas.de

Complete support - from the first customer meeting to ongoing servicing

Benefit from our many years of experience and know-how. You can rely on the professional implementation of your orders up to the training of users and administrators by our project management team. Our extensive service and support team is also permanently at your side during ongoing system operation. We are a partner you can rely on with certainty!

What can we do for you?

Ticket service Jira

  • If you already have a JIRA account from us, you can log in here

Service desk

  • Qualified staff for recording and qualifying tickets

Support hotline

  • Personal contact person at +49 3723-6944-65
  • Please have your ticket number from the incident report (Jira or service portal) and your system number ready

Technical support

  • Remote access (remote maintenance)
  • Software installation
  • On-site troubleshooting

Maintenance contracts

  • Differentiated service modules and service levels adapted to your requirements

Trainings

  • Online and on-site training for users, operators and customer's own technicians

Service partner conzept

Service partners for professional service

For excellent service, KEMAS uses its own service technicians as well as specially trained and certified service partners. This ensures fast support throughout Germany.

Service partner network

The KEMAS service partner network offers local service in further countries such as Switzerland, France, Austria, Hungary, Poland and China.