The implementation of optimal solutions is our key objective in every customer project. For this reason, quality starts for us with listening. Because it is only when we know your specific requirements and risks, that we can draw up effective and suitable solutions and plan accordingly. We provide you with a professional team of sales representatives and project engineers for this purpose. This team can draw on extensive experience and supports you in the creation of requirements specifications and functional specifications, the selection of suitable software and hardware, advises you on the IT integration and coordinates and documents the joint project activities.
What else is included in the KEMAS service portfolio?
We offer our customers a complete service - from the initial customer consultation to ongoing support. You can benefit from our longstanding experience and our Know-How - both continue to grow with each customer project. You can rely on the professional implementation of your orders, up to and including the training of users and administrators by our project management team. Our comprehensive service and support team also provides ongoing support during system operation. We are a partner who you can rely on with absolute certainty!
Order and project implementation
As a next step, after all important questions have been clarified, we deal with the provision of the products and services to meet the required deadlines and quality in accordance with your order. Our service and project team carries out the delivery, assembly, installation and commissioning of our systems on-site in coordination with your project management.
As a matter of course, we do not leave you to your own devices after commissioning, but train operators and administrators in the use, care and maintenance of the systems. They are then able to operate the facilities and systems, to configure them and to fix minor errors. We can also provide training for your users in the proper use of the systems, which increases user acceptance and avoids application and operating errors.
Establishing and ensuring the operational readiness of your KEMAS system in the quickest possible time is the core task of our service team. You can always access comprehensive technical support while the system is in operation. This includes a fault hotline that is available around the clock, and a support hotline to provide you with support when needed. Remote services can be arranged individually. In addition, we have a nationwide team of experienced technicians, which provides regular service and maintenance for hardware and software, and fixes any errors on-site within a very short time. In the framework of our maintenance contracts, additional services are made available to you according to the agreed service level.